Manage all equipment and item inventory in At Your Service, be familiar with the system and function.
监管为您服务中心所有设备和物品库存,熟悉系统及设备功能。
Respond to incoming call within 3 rings, using correct telephone etiquette.
电话铃响3声之内回复,使用正确的电话礼仪。
Address guest by name whenever possible, and protect guest privacy.
尽可能的称呼客人,且保护客人的隐私。
Handle guest request promptly and report all the complaints to At Your Service Supervisor/Guest Service Manager immediately.
迅速地处理客人的要求,并且把所有的投诉都报告给为您服务中心的主管/宾客服务经理。
Be familiar with all the frequent dialled numbers.
熟悉所有经常拨打的电话号码。
Receive and transfer guests’ call to respective extension and room, offer to take any message if required.
接听及转接电话到相应的分机和房间,并在需要时代客留言。
Ensure all wake-up call requests are recorded properly and programmed accurately.
确保叫醒服务都被记录并完成。
Assist and provide local and hotel information for all callers, including hotel promotion.
协助并为所有致电者提供**及酒店信息,包括酒店的促销活动。
Answer all the calls accurately and courteously.
准确礼貌地接听所有电话。
联系我时,请说是在海南直聘上看到的,谢谢!